Refund policy
RETURN PROCESS
Please send an email to perlasmile01@gmail.com along with a photo of the products you are returning.
Once approved, we will provide you with a Return Merchandise Authorization number and mailing information.
Ensure your return is well packaged and meets all the conditions outlined below.
Please mark your order number clearly on the outer packaging of your parcel.
Use an insured tracking delivery service to ensure your parcel reaches us safely.
Send a follow-up email with your tracking information to perlasmile01@gmail.com.
Please note all items on sale are final sale and cannot be returned.
RETURNS TERMS AND GUIDELINES
All returned items must be unused, unopened, and complete with original plastic wrapping.
We are not responsible for the return shipping costs of the items.
Please make sure all returned items are well packaged so they are not damaged during shipping.
Please ensure all return packages are sent with a trackable, insured service for your protection and prompt delivery. We cannot take responsibility for items damaged or lost in return transit.
Please make sure that the return request has been approved. We cannot ensure that we will be able to properly locate and process your return or exchange without the return authorization and the correct return address.
All returns must be made within 12 days of the order date.
MONEY-BACK GUARANTEE
We have absolute confidence in providing high-quality oral care products. That’s why we offer our 100% Money-Back Guarantee.
We guarantee that your teeth will improve by a minimum of 2 shades whiter after full completion of our Teeth Whitening Kit applications.
In the unlikely event that you find this is not the case with your Perla Smile experience, please see the instructions below.
To qualify for our money-back guarantee, please follow the instructions below:
Take a photo of your teeth before using our Teeth Whitening Kit, including an unused opened kit and shade guide photo.
Take a photo of your teeth after completing the kit, along with a photo of the used product and shade guide next to your teeth.
Email our customer support team at perlasmile01@gmail.com with the photos and information listed above.
Your application will be processed within 2 days of submission.
Please remember to submit your application within 12 days of receiving the product(s) and ensure that the photos include valid date and time stamps.
Applications that do not meet these criteria will not be approved for a refund. We reserve the right to reject a refund request if we are not reasonably satisfied with the supporting evidence provided.
Please note that our Money-Back Guarantee only applies to the first purchase of a Teeth Whitening Kit and excludes all other products and future kit orders.
PRICES, PAYMENT AND PRODUCT AVAILABILITY
Once an order has been made, you must pay the price stated on our website as the purchase price for the relevant products. It is your responsibility to confirm what is in your cart before making a purchase. We do not provide refunds for products that are mistakenly purchased.
Payment may only be made using the methods provided on our website. We will not ship any ordered products until payment has been received.
Unless otherwise stated, the price of our products does not include shipping and handling costs.
By placing an order with us, you warrant and represent that:
You understand the nature and effect of these Terms and agree to be bound by them.
You are authorized and legally permitted to purchase the products being ordered.
You are authorized and legally permitted to make payment using the selected payment method.
The information provided to us in connection with your purchase is accurate and complete.
You agree to indemnify us against any expenses, losses, damages, or costs that we may incur in connection with any breach of these warranties.
Perla Smile will attempt to ensure that the products and quantities advertised on this site are available at all times. However, this cannot always be guaranteed.
Perla Smile does not make any warranties regarding product availability and will not be liable for products that are unavailable at the time of checkout. Customers will be notified as soon as reasonably possible and advised on how to resolve the situation.
Except for products purchased on a subscription basis, Perla Smile’s prices are subject to change without notice.
Perla Smile reserves the right to refuse, terminate, or cancel orders in cases where a website malfunction or error occurs, such as technical difficulties, incorrect pricing, incorrect billing or shipping information, suspected unauthorized purchases, breaches of these Terms, or force majeure events.
Customers will be notified immediately after such an event is identified, and any payments already received will be refunded.
PROMOTIONS
From time to time, we may run promotions where certain products or product combinations are offered at a discounted price.
All promotions are subject to availability and while stocks last.
Products purchased outside the advertised promotion period will not be eligible for the promotional price.
Where no promotion period is specified, the promotion will end when it is discontinued on Perla Smile platforms.